Are you fixing ‘the’ problem?

When you’re short and can’t reach the top shelf, disorganized items that slide off at the slightest touch is a feature. Orderly, straight rows would never budge. The shelf becomes useless. The user’s experience is much more important than what we perceive to be right. As technologists, it’s our responsibility to design the solutions that fit our clients, not some preconceived notion of what is best.

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