Hiring an IT company is cheaper and more effective than having an in-house IT person. The IT company works only when there’s work, and has staff at several levels of expertise that are able to address simple printer issues as well as cloud encryption and security concerns.
Which IT company is best for your business? You will benefit from a clear understanding of what your IT company offers. With this understanding you can better choose, and negotiate with, your IT company.
Obviously your IT company must keep your computers (workstations, servers, wifi, printers, etc.) running smoothly. The part that isn’t obvious is whether your IT company is following best practices. Their goal here has to be to minimize your business downtime, and to do this you should be seeing them less, not more. Some easy ways to tell whether your IT company follows these practices include: cabling are labeled and bundled, old stations are replaced before they generate regular failure downtime, and data is secure, protected, and backed up.
Less obviously, your IT company exists to support your staff. Your staff must call your IT company immediately and without hesitation when they encounter any problem that will create downtime for them. Your staff must be familiar with the person they will call, and comfortable that the person they will call wants to help and understands the setup in your office.
Remote IT companies have help desks that answer questions. Your staff will hesitate to call them, and will spend additional time in that call, because the remote IT company has a person on the call who has never been to your office, and most likely has never been within 100 miles of your office. This will consume precious employee time, and will make your employee hesitant to call.
What the remote IT company doesn’t have is a person who regularly visits your office and tries to find problems before they cause you downtime. Isn’t less downtime what you’re paying for? The remote IT company operates on an efficient business model, but it’s efficient for them, not for you.
When comparing a local IT company whose employees visit your company regularly and a remote IT company, understand that the cost to the IT company of those personal visits is large. The IT company makes an investment in your efficiency, and will be more expensive. Don’t compare a remote IT company with a local one that visits your regularly!