In computer jargon redundancy means having the same thing several times. Business owners shy away from doing this because it increases their costs. If you have a server, you will have two redundant servers. If you have Wi-Fi in your office you will have too many access points. If you are receiving internet you will have two, not one, internet providers, set up so that your network will automatically draw from both, or whichever one is still functioning.
The increase in your costs is not double. It might be 10% or 20% higher. Again, business owners object. Part of owning a business is controlling your costs, and the benefit to redundancy is almost invisible.
It’s almost invisible, that is, until your network crashes or you lose internet. Then the benefits of redundancy are enormous. A redundant server can save you two days in which your office operates as normal. Although not every failure is a server crash, they all share the characteristic that there is some loss of output from your business. Losing Wi-Fi access, one of the most minor failures you might encounter, reduces the productivity of your employees by some small increment. They may have to walk over to another part of your office to get working Wi-Fi, and send the files that they need to send over their cell connections. How much did that cost you, the minutes spent by several employees each day for the weeks it will take you to finalize the decision to replace the failed devices and get your IT company to replace them?
Because the output of your business is so much greater than the cost of your IT infrastructure that enables this productivity, the general rule is that past a certain size of office you should always be investing in redundancy. If your IT company hasn’t explained to you why, how this is better for your business, contact us. We’ll walk you through your options, which make sense and which don’t, and implement increased redundancy. The next time there’s a failure in your computer systems, you should be able to continue working with no loss of income.