Do you believe technology is a competitive advantage for your business? Are your competitors using technology to do more for their clients? What benefits of technology have yet to materialize that we can help with?
What good is a report on uptime, if it doesn’t describe an associated activity that boosts revenue?
How we approach Managed Services
Managed Services Providers (MSPs) like to talk about taking a proactive approach to the maintenance and service of your equipment. All too often, the human element and the business goal are ignored. A common report might record how long a server has been available (its uptime), but lacks any mention of how often it’s used by staff to perform a job function. What good is a report on uptime, if it doesn’t describe an associated activity that boosts revenue?
Are we the right fit?
Sherwood Chamberlain is not your average Managed Service Provider. Managed Services for Enterprises goes far beyond maintaining your equipment. Sherwood Chamberlain becomes a true partner, working with key personnel, departments, and aligning our services with business goals. As such, Managed Services for Enterprises in not for every business. Several interviews and systems reviews are conducted before we commit; we recommend potential clients do the same.
By keeping the terms simple and results-oriented, we do away confusing conversations about the nuts and bolts of servers and return the attention creating real value for the business.
When you become a partner, we build a service strategy customized to your business. The strategy is written in plain terms highlighting key deliverables. If one of the goals for the year is to implement a ticket-tracking system for clients, the key deliverable would be, “85% of client requests through ticket-tracking system.” By keeping the terms simple and results-oriented, we do away confusing conversations about the nuts and bolts of servers and return the attention creating real value for the business.
Monthly and quarterly reports using this same language are generated and reviewed by key personnel. If the metrics indicate the goal will not be met, the plan is updated to improve adoption through training and workshops, perform rewrites of documentation, or, in extreme cases, to pull back and try a new strategy altogether. After all, technology is not a passive, future cost-savings appliance with large, upfront costs, but is instead another tool and service to be used by the business to create more, offer more, and ship more.
This methodology is repeated for every department, cost or profit center in the business, especially when it comes to business continuity and disaster recovery. Sherwood Chamberlain believes we are in the business of creating the greatest impact each of us can in the world. To do that, we need to work together and be built to last. Keeping your computer systems secure, intact, and available even through times of emergency is absolutely necessary.
Are you ready for action?
Sherwood Chamberlain wants to help your business use existing and new technology to increase revenue. Achieve a competitive advantage with technology by reaching out to us. If you’re still not sure about us, we invite you to read our core values or, if your business is in the pre-planning phase, we invite you to learn more on our blog. We thank you for your time and hope to hear from you soon.