Do your computers make your business money? Is your team as productive as they should be or are they constantly fighting slow computers, viruses, and a lack of knowledge?
When we showed them not only how much we could save them, but how to make their computers even more profitable, we had a client for life.
Many of our clients first came to Sherwood Chamberlain because of a broken server or a sudden explosion of viruses and malware that made their computers unusable. They knew intrinsically that this was bad for business, so they sought out someone – anyone – to fix the issue. We, of course, fixed these issues and, had we been any ordinary computer company, that’s where this story would end. We aren’t.
What our clients knew intuitively is that a business needs computers to be productive and that productivity is tied to revenue. What they hadn’t yet considered is just how profitable each hour of productivity is. When we showed them just how much each hour is worth, we had their attention. When we showed them not only how much we could save them, but how to make their computers even more profitable, we had a client for life.
The average small business has more than 88 hours of downtime each year.
There are two types of losses, productivity and opportunity. Productivity losses are easy to calculate. For example, the average team member is paid $24/hr. Our average client has a billable rate of more than $180/hr. Each hour without a computer is a productivity loss of more than $200. Opportunity losses are harder to calculate, but no less real. An opportunity loss is when an outage causes a client to leave because of failure to deliver a good or service, or a proposal deadline is missed. These costs can be in the thousands of dollars per hour. The average small business has more than 88 hours of downtime each year. When we help our clients prevent these occurrences, through our continuous computer support care packages and a holistic approach to business continuity planning, we not only provide our client’s business with a cash infusion, we change their growth plans for future years.
Reclaimed revenue isn’t enough. We want to make your business more profitable by generating new revenue. Education is the key.
Computers allow a business to process multiple requests at the same time, they allow us to communicate instantly with our clients across the world, they reduce the storage footprint in the office, and they improve the speed of response to inquiries through proper electronic filing, to name a few of the benefits. When an office manager or business owner says they can run their business without a computer, what they’re saying is that their team member isn’t substantially more productive with a computer. In essence, that the computer is a waste of resources, a mere tool of convenience.
Simply put, the business described above isn’t using their computers to their full potential. This is most businesses. A team member is given a computer and basic training as a new hire. Then, he or she is own their own. This kills productivity, profitability, and future revenue. People naturally avoid risk. A team member that doesn’t understand how to recover from a computer error will use a computer only when there is no other way.
Sherwood Chamberlain improves team member productivity through extensive formal and informal training, workshops, and seminars. When team members no longer fear a computer, they use it more, make recommendations on new software, and they participate in finding more cost-effective solutions to repetitive tasks they once did manually. When a business reaches this level of comfort with computers, processes become automated. Automation means work gets done behind the scenes, without a team member, every time. Automation means your computers make the business money.
If you’re ready to create real value for your business, we’d like to hear from you. If you’re not quite sure, we encourage you to get to know us through our blog, and make use of the free education, tips and tricks.